Shipping & Returns

Beagle and cat with a delivery box on a sunny porch

Shipping

  • Free US shipping on all physical products, with no minimum order.
  • Orders are usually processed in 1 to 3 business days, then delivery takes about 8 days on average.
  • You'll get a tracking number by email when your order ships.
  • Physical products currently ship to the United States only.
  • Digital downloads are delivered instantly to your inbox.

Returns & refunds

  • Damaged, defective or wrong item? Email us within 14 days of delivery with a photo and we'll send a free replacement or refund you in full. No need to send it back.
  • Lost package? If it's confirmed lost, we reship or refund.
  • Changed your mind? Unused items in original packaging can be returned within 14 days of delivery. Return shipping is paid by the customer.
  • Digital downloads are non-refundable, but if a file doesn't work we'll fix it or refund you.

To start a return, email walternew210@gmail.com with your order number.